Access and visit regulations

To ensure a pleasant experience for everyone and the proper conservation of the spaces, we kindly ask that you follow these instructions during your visit.

Admission tickets and access

• To access the Museum you need an admission ticket, which you must show to the access control staff. Keep it throughout your visit. The ticket is personal and cannot be transferred.
• It is valid only for the day and time indicated.
• You can buy your ticket up to 30 minutes prior to closing time.
• Once you have entered, you cannot exit and access again with the same admission ticket.
• Tickets cannot be exchanged or returned.
• If you are entitled to free or reduced admission, you must present the corresponding accreditation. Otherwise, the full amount must be paid.
• Always purchase tickets through official channels: the website museupicassobcn.cat, the Museum's ticket offices or vending machines. Tickets purchased from third parties, other websites or resellers are not accepted.
• In the event of a specific closure of a room, you will be informed, but no refunds will be made.

Behaviour in the rooms

• Respect the works and the other visitors.
• Do not run or shout inside the Museum.
• Don't sit on the floor if it blocks people's path.
• Follow the instructions of the staff at all times.

Protection of the works

• Do not touch the works and maintain the indicated safety distance.
• Do not point at the pieces with objects such as pencils, pens, walking sticks or umbrellas.

Photography and recordings

• Taking photographs for personal use, without flash, is permitted.
• The use of tripods, selfie sticks or professional equipment is not permitted without prior authorisation.
• You may not photograph or record other people or staff without their consent.
• No commercial or advertising use is allowed without authorisation.
• For professional or media uses, please contact the Press Department in advance.

Sketching in the rooms

• Sketching or making copies of the works is permitted only with dry techniques, such as pencil, and never with ink, oil or watercolour. Sketchbooks may not exceed 21 × 28 cm. The use of easels or any other type of support is not allowed. When there is a large number of visitors in the rooms, security staff may restrict this activity.

Objects and cloakroom

• You cannot enter the rooms with backpacks, bags or suitcases larger than 30×30×25 cm.
• Larger objects must be left in the cloakroom (maximum 56×45×25 cm).
• The cloakroom service is free with admission to the Museum.
• All items must be collected before closing time.
• The Museum is not responsible for the objects deposited.
• Access is not allowed with:
  • arms or dangerous objects
  • selfie sticks, tripods or professional equipment
  • non-folding umbrellas
  • glass containers
  • laser projectors
  • backpacks carrying babies on the back
  • folding chairs (except for justified needs)
  • balls, flashlights or similar objects
  • any object that staff consider a risk

Food, drink and substances

• No food or drinks are allowed.
• Smoking is not permitted in any area of the Museum, including electronic cigarettes.

Access with animals

• Pets are not allowed.
• Accredited guide and assistance dogs are allowed.

Mobility and accessibility

• You must wear suitable footwear to walk around the Museum.
• Access with bicycles, scooters or other personal mobility vehicles is not allowed.
• People with reduced mobility have preferential access, as well as their companion.

Minors

• Children under 14 must always be accompanied by a responsible adult.

Clothing

• Appropriate clothing must be worn.
• It is not permitted to enter the Museum naked or partially naked.

Security

• The Museum has video surveillance systems. You must be identifiable at all times.
• In case of emergency, follow the instructions of the staff.
• The Museum has a defibrillator; if necessary, please contact the staff.

Activities not allowed

• Political, religious, commercial or advertising activities are not permitted without authorisation.

Final information

• The Museum reserves the right of admission.
• Failure to comply with these regulations may result in expulsion from the venue.

Thank you for your collaboration.

Group visits have specific conditions to guarantee good coexistence with other visitors and the correct functioning of the Museum.